The protection of personal data is very important to us. Therefore, we conduct our activities in compliance with the laws and regulations applicable to the protection of personal data and data security, in the United Kingdom and the European Union. In the following, we tell you which information we might possibly collect, how we handle that information and to which parties we might possibly disclose such information.

Citizen Literacy CIC is the ‘data controller as defined by the General Data Protection Regulation (EU) 2016/679 (“GDPR”). Personal information will only be collected and/or processed by the University in accordance with the Act.

Any personal data collected by Citizen Literacy will be processed in accordance with the Data Protection Act 2018.


Learner web application. Anonymous Learners

We do not collect any personal data (e.g., names, addresses, telephone numbers, e-mail addresses or complete IP addresses) from our Learner web applications. We do collect anonymous usage data about individual Learner interactions in our Learner web applications – to support the provision of feedback to Learners and assist in the future development of our systems.

Learner web application. Registered Learners

Where Learners are working with tutors who are using our Citizen Literacy Tutor Platform, they have the option of allowing the tutor to provide a personal pin number to the Learners to link their use of the Learner web application to the Tutor Platform. If this option is used by the Tutor, the system only records the given name of the learner in the system and links it to the usage data for that learner. The system currently (September 2022) does not store any other personal data about the Learner. The gathering of other personal data from users of the Tutor platform remains the responsibility of tutors and their employers.

Tutor Platform. Subscribed Tutors

For Tutors and learning providers who have subscribed to the Tutor Platform we do collect and store such personal data as is needed for us to provide and maintain our service and support our business activities (e.g., names, addresses, telephone numbers, e-mail addresses, bank and payment details or complete IP addresses).


Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.


Whenever it is necessary for us to collect, process and use your communication-related or usage-related data from our services (commonly known as ‘analytics’) such activity is conducted in compliance with the laws and regulations applicable to data protection in the United Kingdom and the European Union.


When you access our services via telecommunications services, communication-related data (e.g., Internet Protocol address) and usage-related data (e.g., data on the commencement and duration of usage and on the telecommunications services used by you) are automatically generated by technical means. This data could possibly enable the telecommunications provider to draw inferences concerning your personal data. We have no access to this information gathered by third parties.


If you have any questions or comments concerning our Data Privacy Policy, please send us an e-mail at containing your questions or suggestions. We will continually revise our Data Privacy Policy to reflect the further development of the Internet and mobile applications. We will announce changes on this page in due time. Therefore, you should regularly retrieve this page, to learn the current status of our Data Privacy Policy.


This regulation states that you need to give consent for us to hold your details and contact you. We will only use the information given by you to contact you about the Citizen Literacy services. We will not reveal your details to anybody else or use it for anything other than the provision of our services.

All data will be processed in a manner that ensures appropriate security of the data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

All data that is no longer required to provide our services will be removed.


Cookies are small files that are sent from the web server to the client’s computer via the client’s browser. They are then stored in the client’s computer as text files and passed back to the server. Cookies are used by us to identify unique individual anonymous users of our free and public services. Cookies are also used to identify unique individual users of our registered Learner Services and of subscribers to our Tutor Platform and public services. When a user visits our online services, they will see a message asking for permission to store our cookies on their devices. Cookies may remain on the client’s computer merely for the duration of the session (visit) or they may remain indefinitely. Most standard web browsers may be configured to refuse cookies.


We use fonts hosted on the Google Fonts API which will expose your IP address to their server. If you continue to use this site we will assume that you are happy with these features of the website.