CITIZEN LITERACY PRIVACY AND DATA PROTECTION POLICY
The protection of personal data is very important to us. Therefore, we conduct our activities in compliance with the laws and regulations applicable to the protection of personal data and data security, in the United Kingdom and the European Union. In the following, we tell you which information we might possibly collect, how we handle that information and to which parties we might possibly disclose such information.
Citizen Literacy CIC is the ‘data controller as defined by the General Data Protection Regulation (EU) 2016/679 (“GDPR”). Personal information will only be collected and/or processed by the University in accordance with the Act.
Any personal data collected by Citizen Literacy will be processed in accordance with the Data Protection Act 2018.
PERSONAL DATA COLLECTION
Learner web application. Anonymous Learners
We do not collect any personal data (e.g., names, addresses, telephone numbers, e-mail addresses or complete IP addresses) from our Learner web applications. We do collect anonymous usage data about individual Learner interactions in our Learner web applications – to support the provision of feedback to Learners and assist in the future development of our systems.
Learner web application. Registered Learners
Where Learners are working with tutors who are using our Citizen Literacy Tutor Platform, they have the option of allowing the tutor to provide a personal pin number to the Learners to link their use of the Learner web application to the Tutor Platform. If this option is used by the Tutor, the system only records the given name of the learner in the system and links it to the usage data for that learner. The system currently (September 2022) does not store any other personal data about the Learner. The gathering of other personal data from users of the Tutor platform remains the responsibility of tutors and their employers.
Tutor Platform. Subscribed Tutors
For Tutors and learning providers who have subscribed to the Tutor Platform we do collect and store such personal data as is needed for us to provide and maintain our service and support our business activities (e.g., names, addresses, telephone numbers, e-mail addresses, bank and payment details or complete IP addresses).
DISCLOSURE OF YOUR INFORMATION
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
USAGE-RELATED DATA GATHERED BY US
Whenever it is necessary for us to collect, process and use your communication-related or usage-related data from our services (commonly known as ‘analytics’) such activity is conducted in compliance with the laws and regulations applicable to data protection in the United Kingdom and the European Union.
USAGE-RELATED DATA GATHERED BY THIRD PARTIES
When you access our services via telecommunications services, communication-related data (e.g., Internet Protocol address) and usage-related data (e.g., data on the commencement and duration of usage and on the telecommunications services used by you) are automatically generated by technical means. This data could possibly enable the telecommunications provider to draw inferences concerning your personal data. We have no access to this information gathered by third parties.
QUESTIONS AND COMMENTS
GENERAL DATA PROTECTION REGULATIONS (GDPR)
This regulation states that you need to give consent for us to hold your details and contact you. We will only use the information given by you to contact you about the Citizen Literacy services. We will not reveal your details to anybody else or use it for anything other than the provision of our services.
All data will be processed in a manner that ensures appropriate security of the data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
All data that is no longer required to provide our services will be removed.
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